Customer Service and Design Alternative Courses Essay Example for Free

Customer Service and Design Alternative Courses Essay Case 1. TECSMART ELECTRONICS Identify the problem: Formulate objectives: Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 2. CAN SIX SIGMA WORK IN HEALTH CARE? Identify the problem: New culturein the hospital Formulate objectives:  · To be able to make it easy to employees and all staffs the new framework to be used.  · Design alternative courses of action: Analysis of the ACA: a. advantages b. drawbacks Conclusion: Recommendation: Case 3. TOYOTA MOTO CORPORATION, LTD. Identify the problem: Losing quality products. Formulate objectives:  · To be able to consitently provide quality products.  · To be able to regain quality edge. Design alternative courses of action:  · Inspect every process in the production system to ensure delivery of quality products to customers. Analysis of the ACA: a. Advantages:  · High quality products.  · Customers satisfaction to products. b. Drawbacks:  · Costly  · Time-consuming Conclusion: Toyota became a victim of its own success. Because of its focus in becoming the number one auto maker in the world, it affected its product quality. Customers began to face safety related problems in Toyota vehicles. Toyota had sacrificed its legendary quality and ignored its own management principles and customers. Recommendation: I would recommend them to forget their own pride in having their own principles and management, if it will lead them to a low quality products and unsatisfied customers. It is good if they would focus on providing quality and always conduct an inspection before giving away products to customer to ensure quality. Case 4. THE NIGHTMARE ON TELECOM STREET Identify the problem: Inefficient customer service system. Formulate objectives:  · To be able to improve cutomer service experience.  · To be able to provide quality service to customers.  · To be able to provide efficient service.  · To be able to give fast transaction. Design alternative course of action:  · Recreate the customer service system  · Hire additional customer service representatives to entertain calls Analysis of the ACA: a. Advantages:  · Customer satisfaction to efficient service.  · The more the employess, the more persons can facilitate customers need to entertain their needs and concerns. b. Drawbacks:  · More cost is shouldered by the firm.  · Time-consuming. Conclusion: In order to satisfy customers need to be entertain, the firm is in a need of new employees. As a customer myself, I also get pissed of to systems like this because it is very time consuming. Recommendation: I would highly recommend to hire more employees in order for the customers need to be entertain urgently and efficiently. If it is possible to reform the system, it is much better.

Gun Control: American vs the NRA Essay -- Argumentative Persuasive Ess

Introduction   Ã‚  Ã‚  Ã‚  Ã‚  It is a Friday afternoon in Charlesbay High School. Students are piling into the lunch lines awaiting hot pizza, fresh French fries and ice-cold sodas. As the students discuss what they are going to do after the football game and how their 1st hour test was, a gunshot is heard not far away. The students are ordered to stay low to the ground by school security guards. None of the students know what is happening outside the lunch lines. What is going on is a 17-year old frenetic boy who attends Charlesbay, got upset with a couple students. He was sick of hearing them call him â€Å"dumb† or â€Å"butterball† and pushing him around the hallways. Robby, we’ll call him, took matters into his own hands and decided to do something about his bullies. The way Robby obtained his gun was by a friend, an older friend. This lethal weapon caused the death of 3 students and 5 injuries. What was just explained seems to be a typical storyline heard on the news daily. The debate over firearms has been polarized for too long. Gun law is a never-ending issue because there hardly is any true debate. Americans (and even gun owners) do support the governments efforts to make sure guns are less dangerous in violent hands, but that is the main problem-the guns getting in the wrong human hands. Millions of law-abiding Americans do own and do enjoy their guns. But criminals and sometimes-disconcerted kids often use firearms to kill. The use of firearms has increased tremendously. An average day in Los Angeles is four people dying in a gun related crime and the United States faces approximately 87 deaths a day. There are more than 200 million guns in circulation in the United States and if you don’t own a firearm, chances are that your neighbor or friend does (Fineman 27). Sure, the Founding Fathers incorporated the Second Amendment as â€Å"the right to keep and bear arms,† but it did not give the distinction of using guns to kill more childr en and people than anywhere in the world.   Ã‚  Ã‚  Ã‚  Ã‚  I. It is happening all over the country: kids are dying from guns. (Restatement) A. According to the governments statistics, 4, 223 children were killed by firearms in 1997, while many of these deaths occurred while playing at a friends’ home or even in their own neighborhood (Bai 32). 1.It is mostly due because their parents or other gun owners ... ...   Ã‚  Ã‚  Ã‚  Ã‚  Madmen will always do mad things (Aphorism). People do kill with broomsticks and their bare hands. Yet the facts are inescapable, there are more than 200 million guns in circulation and more than 1/3 of American households owns a firearm (Fineman 32) (Restatement). Products are something we need to regulate, be they cars, lawnmowers or pharmaceuticals. It is time to apply this consumer-product safety standard to firearms. Perhaps it will take another school shooting to get the Americans and political leaders thinking. Perhaps it will take one more school shooting to move us from people who support for gun control to people who actually vote for it. Perhaps it will take one more shooting to make the Americans more powerful than the NRA. Perhaps it will take our school to be the chosen school to have a rampage, to finally open up our eyes to see how dangerous guns really is (Repetition). Works Cited Matt Bai, â€Å"Searching for Answers† Newsweek 10 May 1999 31:36 Howard Fineman, â€Å"The Gun War Comes Home† Newsweek 23 May 1999 22:32 Andrew Murr, â€Å"Follow the Firearms† Newsweek 10 May 1999 34 Anna Quindlen, â€Å"The Widows and the Wounded† Newsweek 1 Nov. 1999 98

Task

There are efferent acts for different types of discriminations that must be followed by professional workers in any types Of settings. Sometimes promoting Anti- Discriminatory Practices may be threatening to workers as there are great changes in legislation time to time. The legislations are there to prevent Care Workers from discriminating towards Client Service users. Disability is a state or function that can be judged severally as damage taken place. It causes consequences such as physical, sensory, cognitive and intellectual impairments due to mental illnesses and different types of diseases and situations.It effects individual's organ or body part and may also effect individual's participation in life. This is why there is an Anti- Discriminatory practice that promotes disabled individuals in participating in life and protects individuals from getting discriminated. The act that am going to talk about is the Disability Discrimination Act 2005 (DAD) that relates to Disability. T he main purpose of the Disability Discrimination Act 2005 is to improve the lives of Disabled people by allowing them to carry out day to day activities. However, it does not mean the legislation creates new individual sights for the Disabled people.The act is there to prevent individuals from getting discriminated due to the disabilities. The act ensures that all individuals are entitled to civilian rights in the way that they are entitled to goods, services and facilities that are needed for their needs. The DAD is also there to encourage other communities to help provide regulations which would break the barrier that has been causing discrimination; this is done providing reasonable adjustments like: Providing Transport but also booking premises check if wheelchairs etc are accessible.Share personal details if needed. Improve access route within the location. -: Communicate with disabled person about services that are provided and explain how to improve accessibility. Updated Tec hnology for example: Telephone with text displayed for a Deaf person. -: Treat disabled person like any other customer (Respect and Value them) Provide readers and interpreter for meetings, interviews or consultation. -: Employers or individuals should remember that not all disabilities can be seen, some can be hidden.Encourage the community to support and encourage disabled people. Anti- Discriminatory Practices being promoted in a Health and Social Care setting In order to promote Anti- Discriminatory Practices in the Health and Social Care Settings, Care Workers must train, keep up to date with changes within the legislations, policies and technology as procedure may change over the years, as procedures may change, Care Workers must learn the new procedures to continue on their professionalism in the Career.Care Workers must be informed about the changes in Equality, Diversity and Rights and also any other aspects of Health and Social Care such as the four ethical Principles, Hes s are sectors that must be taken into account to protect the Client Service Users, the sectors are: Justice- this is where people must be treated fairly with respect no matter the differences. An example of this would be, even though a man may be Dyslexic, he should be treated with respect rather than treating him stupidly. Anatomy- this is where a person's choice must be valued. : Beneficence- this is where Care Workers take respond and take action in way that benefits their Client Service Users. They take on risks and costs. An example of this may be, cost of Electronic Wheelchair for a person ho cannot walk. -: Non- Maleficent- this is where Care Workers shouldn't let harm caused by treatments and inventions affect the benefits of their treatment with the Client Service Users. An example of this may be, even if a disabled person has been treated in a Hospital and feels a lot better, A Care Worker cannot say: ‘Your feeling better, you don't need me, another Client needs my h elp more than you. This sort of behavior is not acceptable and professional as Care Workers main purpose is too help anyone who is in need of help. These four principles are there to help guide Care Workers On how to protect Client Service users. Other than the Four Ethical Principles, there are also other procedures that will help Care Workers to keep professionalism and to also help Client Service User by following the Care Value Base, Charter of Rights and the Code of Practice; The Care Value Base is Principles that would help keep Care Workers and Client Service Users relationship professional.These Principles are: The promotion of Anti- Discriminatory Practice. An example for this would be promoting the Disability Discrimination Act 2005 for Disabled People. The promotion and support of dignity, independence and safety. Care Workers should look after the well-being of a Disabled individual. -: Respect for and Acknowledge of personal beliefs and an individual's identity. Care Wo rkers should show the Disabled person that although they have their difference, they are valued in the same way as any other individual. They won't be treated unequal. : The maintenance of Confidentiality. Care Workers should prove to the Disabled person that Care Worker can be trusted unless there are risks; Confidentiality may be broken in order to prevent any trouble of harm. -: Protection from abuse and Harm. Care Workers should ensure Disabled people that their Health and Safety is very important The promotion of effective communication and relationship. An example for this would be a Deaf person, as they cannot hear; Care Workers may bring in for them a worker who may be able to communicate with them through Signs.The promotion of personalized (individual) care. An example of this would be that the disabled individual would be entitled to care that fits their needs. In Health and Social Care, Charter of Rights is standards that are expected from the Service. Client Service Use rs are entitled of these rights. For instance, as for a Disabled person they are entitled to: Right to be respected. Disabled person should feel that they are valued although they may not be the same as others. Rights to Safety from Harm. Disabled people should feel as if they are protected. Right to be allowed Privacy.Disabled people should feel as if they have some space no matter what their situation may be. Right to Confidentiality. Disabled people should feel as if they can trust the Health and Social Care Settings. Right to have access on you. Disabled people should feel as if they are entitled to looking at their own deiced health status. -: Right to independence and Choice. Disabled people are entitled to being dependent on them and should always be entitled to choices. Right to Freedom of Speech. Disabled People should feel as if they can have a say in anything.They should feel as if they are allowed to express their feelings or opinions etc. Right to be seen within a reaso nable time scale. Right to celebrate your own Culture and Beliefs. Disabled people should feel as if their Cultures and Beliefs are respected and valued. Right to be able to communicate in your own language. Disabled people should be allowed to speak in their own language; therefore, Care Workers should bring in translators or interpreters etc. Right to be supportive. Disabled people should feel as if Care Workers are by their side. They shouldn't feel alone and lonely.Right to make their own decisions. Disabled people should be allowed to decide on choices that relates to them and decisions shouldn't always be made for them. Code of Practice is another way of promoting Anti- Discriminatory practice. It is there to guide Care Workers on their roles, responsibilities and rights. It is there to remind Care Workers of what their job is about. The practices for this act are: To respect Diversity of Clients, to be Non- Discriminatory. To treat with Equality and Equity. To respect their R ights, Cultures and Beliefs of Client Service User. : To empower Client Service Users. To promote independence and choice of Client Seen,'ice Users. Not to Marginal's or Disemboweled Client Service users. These principles and the DAD are there to guide Care Worker. Care Workers in the right direction but to also allow them to feel as if they are committed to the Principle and Legislations. Furthermore, Care Workers can also rumoring individual rights; these can be shown in waiting rooms, receptions, canteens etc, for Client Service Users to see, but to also show Client Service Users that Care Workers are taking their job seriously.Furthermore, promoting individual rights can be read out to Client Service user, not only that, if Care Worker is unsure, they are also provided a handbook, which shows Equality, Diversity and Rights, so that their job can still stay professional. Care Workers can also empower individuals, so that individuals feel as if they are able to make choices and de cisions on their own behalf. Care Workers do his to show Client Service Users, that the Health and Social Care settings are there to support them but to also show them that, the service only care about their best interests.The Principles and the DAD is there to also inform Client Service Lesser that they are equal and same as any other individual. The Principle and the DAD are there to promote to Anti- Discriminatory Practice. To prove to Disabled people that they do not tolerate any sort of discrimination but to also show that the Health and Social Care Settings are by their sides. Asses the influence of a recent National Policy promoting Anti – Discriminatory Practice The DAD 2005 is the amended version of the Disability Discrimination Act 1995.The Disability Discrimination Act 1 995 main purpose was to promote rights and encourage organizations. However the DAD 2005 promotes towards the public, the main purpose of the law is to promote the Disability equality and produce a ction plans for the public. This Legislation also goes toward people with HIVE and Students with Disabilities. The Anti- Discriminatory Practice is there so that the public can also follow Laws and Regulations that would prevent discrimination towards people who may have capabilities, this is done by ensuring that all services are planned and covered.If any one does not follow these regulations, scones ounce will come across. Difficulties that may arise when implementing Anti – Discriminatory Practice in a Health & Social care Settings The Difficulties that may arise when implementing Anti-Discriminatory Practices in Health and Social Care settings are that if Care Workers are not prepared or motivated in their jobs they may discriminate as they will not realize. Furthermore, not following Code of Practices, Charter of Rights and Care Value Base, this would lead to discrimination as Care Workers and ClientService would not have any Rules and Regulations to follow. Not only th at, if Care Workers are not trained properly, Client Service User may not attend sessions which could cause future problems in the society as Client Service Users may not understand the Rules and Regulations that are set up for them. Not following professional standards can also lead to Diplomacy Actions and dismissal. Successes of Recent Initiative in Promoting Anti- Discriminating Practice The Disability Discrimination Act 2005 is a law, which means that if anyone goes against this law, serious acts would take into consideration.The main repose of the law is eliminating discrimination toward people who have disabilities. The act ensures that every individual is treated with Equality, Diversity and Rights. This is why promoting Anti- Discriminatory Practice is successful, as it is a method of preventing discriminations. Successful as the Disability Discrimination Act 2005 and other Anti- Discriminatory Practices are there to promote all individuals to follow Procedures and Policies .For instance, in the Health and Social Care Settings, there is applying the Care Value Base, which is there for both Care Workers and Client Service users in alluding up relationships, so that no discrimination is caused between them, or the Charter of Rights which is there for Client Service Users, to inform them on what they expect from organizations or the Code of Practice which is there to remind Care Workers to treat Disabled people or other people fairly, equally and respectfully etc.Furthermore, the Legislations is also successful as there is contain uses training provides for Care Workers and also Technology, Procedures are always updated, which means Procedures would work along side with the coming years. The Legislations also helps as it helps Care Workers to empower individuals and help care workers on how to deal with any sort of discrimination or conflicts which may occur or vice versa, if individuals are discriminated, they would know what help to get. Ways of Overcom ing Difficulties which may arise when implementing Anti- Discriminatory Practices.There are ways of overcoming difficulties when implementing Anti- Discriminatory Practices. For instance, in the Health and Social Care Setting, Care Workers are trained with skills: seeing both sides of the arguments. Being willing to listen. : not taking sides. Not sulking and letting things fester. Ewing good at quick thinking. -: Looking for solutions and not getting bogged down in personal issues. These are skills that sort Conflict. Care Workers must be â€Å"Professional and Positive† as negativity can cause more problems.Furthermore, other ways of overcoming difficulties is by giving advice and guidance (rights) by implementing from the government of policies and guidelines by manager. Furthermore, explaining to worker and individuals of the consequence when breaking the rules Of the Anti- Discriminatory practices. Care Workers can use the Complaints Procedure. These are procedures that al organizations and smaller work places have to follow as the law has made this one of the way of sorting out any conflicts.The Compliant Procedure is there to show Client Service User that any Complaints they have would be dealt effectively and efficiently as Complaints are not acceptable. The Health and Social Care Setting would investigate Complaints properly, even after dealing with Compliant, if Client Service Users are not satisfied with the procedures; they may complain further or even be entitled to receive compensation if they are harmed. The Anti- Harassment is another policy where all organization must follow a logic of law which deals with any sort of harassment.Harassment on the basis of Sexuality, gender, disability, belief etc Advocacy is another way of overcoming any difficulties as a Care Worker is there to represent their Client Service User as they may be young, vulnerable or even elderly. They support their Client so that they don't get discriminated or neither feels as if they are alone. Conclusion In conclusion, a National Initiative is a policy that is implemented by the government. This is why Anti- Discriminatory Practices are put into organizations so that individuals are not discriminated.

Database Enviroment - 1227 Words

THE DATABASE ENVIRONMENT: A database defines a structure for storing information and it collects information that is organized in such a way that a computer program can quickly select desired pieces of data. A database can also be thought of as an electronic filing system. Data and information are extracted from a database by creating a query and then submitting it to the query database management system (DBMS) and it is posed in a language that only the DBMS can understand. PROBLEMS AND CONSTRAINTS: The museum’s current system is efficient but there seems to be some problems with the rights and privileges to the current users. For example, all users currently have the rights to input registration dates for certain†¦show more content†¦Artwork Year and Date Made, size, name 2. Artist Name, Artist ID number, Phone number, 3. Price How many Sale Date of purchase, Item Purchases, Cost of Item Functionality- The data will be used to generate reports and track the inventory that is in the museum as well as facilitate searching and matching of the artist and artwork. Data Quality- The art museums manager and assistant manager will work to keep the data up to date. The data quality of the art museum is very important to the operation of the business. Without data quality for the museum it could lead to the loss of cliental, artist, revenue and potential closing of the art museum. Business Rules- There is many business rules that apply to the database. To determine whether a client is considered â€Å"active† or â€Å"inactive† they should have some type of communication and or contribute artwork to the museum every six months. Certain client’s information is mandatory such as address but we need to have at least their name and two contact numbers. The art museums manager is the only one who has the authority to authorize particular transactions. Classifications –The classification schemes that might be used by the database is alphabetical order or last names first. Data, which is categorized in a meaningful way, is much easier to search, sort and report on. User Interface-The user interface should look and behave in a simple manor for the user toShow MoreRelated2014 Access to HE Computing Alex Hyslop [SANDWICH ON THE GO!] - â€Æ' Table of1800 Words   |  8 Pages â€Æ' Table of Contents Understand the main components of System Life Cycle 2 Identify the steps taken by a Systems Analyst when creating a new system (1.1) 3 Explain the cyclic nature of systems. (1.2) 4 Understand the advantages/disadvantages of Database Management Systems 5 Determine the need for a DBMS and show a full understanding of its value (2.1 2.2) 6 Construct an E-R diagram for RDBMs 6 ER Diagram (3.1) 7 Demonstrate the need to eliminate M:N relationships. 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